Our I.T. professional team works as clients’ I.T. department. With our technical support services in regularly base, we provide a single point of contact to our clients for resolving all problems and support issues arising from the usage of their computer and network facilities. We can off-load clients on the day-to-day administration, operation and management of those facilities. Thus our clients can focus on their core businesses as well as improving clients’ satisfaction with increasing employees’ productivity. Our Support Services includes
Remedial Support Services
Our professional team provides remedial and emergency support for resolving all difficulties and support issues arising from the usage of computer and network facilities. We recover and repair non-functional facilities in the shortest possible period of time and minimum data loss, so as minimize disruption of services and inconvenience to clients. Our remedial support services include
- Network connection recovery
- Implementation of solution for Hardware/Software failure
Operational Support Services
Our professional team also carries out operational support tasks to off-load clients’ administration, operation and management work of the computer and network facilities. Our operational support tasks include
- Software/Hardware Update and Upgrade
- Server and Workstation Housekeeping
- Network Operation and Maintenance
- Network Security e.g. Firewall, Anti-virus, Anti-spyware
- User Support and Training
- Software/Hardware Asset Management and Control
- User Account and Resources Management and etc
| Serivces | |
| On-site I.T. Technical Support and Management | |
| Network Infrastructure | |
| Network Security | |
| Website Design & Development | |
| Purchasing & Procurement | |